Frequently Asked Questions (FAQ)

Do you ship internationally?

No, Colipse Coffee does not ship internationally, we only ship within United States.

Can I modify or cancel my order after it's placed?

Yes, you can modify or cancel your order but only within 15 minutes of placing it by contacting our customer service email or phone number. After this time, the orders are final.

Do you offer subscriptions for recurring coffee deliveries?

Yes, we do offer coffee subscription service for recurring coffee deliveries.

What is the shelf life of Colipse Coffee beans and grounds?

Colipse Coffee beans and grounds have a shelf life of 6-12 months if stored in a cool, dry place and in an airtight container.

Are Colipse Coffee beans organic?

Some of our coffee beans are organic; please check the product description for specific details on organic certifications.

How long does it take for my order to arrive?

Orders typically take 3-5 business days to arrive within the U.S.

Can I track my coffee order after it's shipped?

Yes, you will receive a tracking number via email once your order has shipped, allowing you to track its progress.

What do I do if my order arrives damaged?

If your order arrives damaged, please contact customer service within 7 days.

What should I do if my coffee arrives incorrect?

If your coffee is incorrect, reach out to our customer support immediately.

Do you offer expedited shipping options?

No, expedited shipping options are not available at this moment.

What should I do if I received the wrong order?

If you received the wrong order, please contact customer service within 7 days.

Can I return opened coffee bags?

Unfortunately, we cannot accept returns of opened coffee bags due to safety and quality concerns.

How do I update my account information?

You can update your account information by logging into your account on our website and going to the account settings section.

What if my package is delayed or lost?

If your package is delayed or lost, contact our support team.

Can I send Colipse Coffee as a gift?

Yes, you can send Colipse Coffee as a gift by entering the recipient's address at checkout.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website for various amounts.

Is there a minimum order amount?

No, there is no minimum order amount for purchasing from Colipse Coffee.

What grind size should I choose for my brewing method?

The ideal grind size depends on your brewing method: coarse for French press, medium for drip coffee, and fine for espresso.